When investing in a home security system, it’s essential to consider the warranty and support offered by the manufacturer. Arlo, a popular brand in the smart home security market, provides a comprehensive warranty for its cameras. In this article, we’ll delve into the details of the Arlo camera warranty, including its duration, coverage, and support options.
Arlo Camera Warranty Period
The Arlo camera warranty period varies depending on the specific model and region. Generally, Arlo offers a one-year limited warranty for its cameras, which covers defects in materials and workmanship. This warranty period starts from the date of purchase and is non-transferable.
However, some Arlo camera models may come with an extended warranty period. For example, the Arlo Pro 3 and Arlo Ultra 2 cameras come with a two-year limited warranty. It’s essential to check the warranty period for your specific Arlo camera model, as it may vary.
What is Covered Under the Arlo Camera Warranty?
The Arlo camera warranty covers defects in materials and workmanship, including:
- Manufacturing defects in the camera’s hardware and software
- Defects in the camera’s power adapter and other included accessories
- Issues with the camera’s Wi-Fi connectivity and video streaming
However, the warranty does not cover:
- Damage caused by misuse, neglect, or accident
- Damage caused by third-party products or services
- Cosmetic damage, such as scratches or dents
- Damage caused by natural disasters, such as floods or earthquakes
Arlo Camera Warranty Exclusions
It’s essential to note that the Arlo camera warranty has some exclusions. These include:
- Batteries: Arlo camera batteries are not covered under the warranty, except for defects in materials and workmanship.
- Wear and tear: The warranty does not cover wear and tear on the camera’s components, such as the lens or microphone.
- Software updates: The warranty does not cover issues related to software updates or compatibility.
Arlo Camera Support Options
Arlo offers various support options to help you troubleshoot and resolve issues with your camera. These include:
- Online Support Center: Arlo’s online support center provides a comprehensive resource for troubleshooting and resolving common issues.
- Phone Support: Arlo offers phone support for customers who need assistance with their cameras. You can contact Arlo’s support team by calling their toll-free number.
- Email Support: You can also contact Arlo’s support team via email. They will respond to your query within 24-48 hours.
- Community Forum: Arlo’s community forum is a great resource for connecting with other Arlo customers and getting help from experienced users.
Arlo Camera Repair and Replacement
If your Arlo camera is defective or damaged, you may be eligible for repair or replacement under the warranty. To initiate the repair or replacement process, you’ll need to contact Arlo’s support team and provide proof of purchase.
Arlo will repair or replace your camera with a new or refurbished unit, depending on the availability of parts. The repaired or replaced camera will be shipped to you within 3-5 business days.
Arlo Camera Return Policy
If you’re not satisfied with your Arlo camera, you can return it within 30 days of purchase. To initiate the return process, you’ll need to contact Arlo’s support team and provide a reason for the return.
Arlo will provide a full refund for the camera, minus any shipping costs. You’ll need to return the camera in its original packaging, with all accessories and documentation included.
Arlo Camera Extended Warranty Options
Arlo offers extended warranty options for customers who want to extend their warranty period. These options include:
- Arlo Care+: Arlo Care+ is an extended warranty program that provides additional support and protection for your Arlo camera. The program includes 24/7 priority support, extended warranty coverage, and dedicated support from Arlo’s experts.
- Arlo Care++: Arlo Care+ is an enhanced version of the Arlo Care+ program. It includes all the benefits of Arlo Care+, plus additional features such as advanced threat detection and personalized support.
Benefits of Arlo Camera Extended Warranty
The Arlo camera extended warranty provides several benefits, including:
- Extended warranty coverage: The extended warranty program provides additional coverage for your Arlo camera, giving you peace of mind and protection against defects and damage.
- Priority support: The extended warranty program includes 24/7 priority support, ensuring that you get help when you need it.
- Dedicated support: The extended warranty program includes dedicated support from Arlo’s experts, who can help you troubleshoot and resolve issues with your camera.
Arlo Camera Extended Warranty Cost
The cost of the Arlo camera extended warranty varies depending on the specific program and duration. The Arlo Care+ program costs $99 per year, while the Arlo Care+ program costs $149 per year.
| Program | Duration | Cost |
|---|---|---|
| Arlo Care+ | 1 year | $99 |
| Arlo Care+ | 2 years | $199 |
| Arlo Care+ | 3 years | $299 |
Conclusion
The Arlo camera warranty provides comprehensive coverage and support for your smart home security system. With a one-year limited warranty and extended warranty options available, you can have peace of mind knowing that your camera is protected against defects and damage.
By understanding the Arlo camera warranty and support options, you can make informed decisions about your smart home security system and ensure that you get the most out of your investment.
What is the standard warranty offered by Arlo for its cameras?
The standard warranty offered by Arlo for its cameras is a limited one-year warranty. This warranty covers defects in materials and workmanship for a period of one year from the date of purchase. During this time, Arlo will repair or replace any defective camera free of charge.
It’s essential to note that the standard warranty only applies to the original purchaser and is non-transferable. Additionally, the warranty does not cover damage caused by misuse, neglect, or normal wear and tear. To be eligible for warranty coverage, customers must register their product on the Arlo website within 60 days of purchase.
What is the Arlo Smart Service warranty, and how does it differ from the standard warranty?
The Arlo Smart Service warranty is an extended warranty program that offers additional protection and support for Arlo camera owners. This warranty provides an extended period of coverage, typically up to two or three years, depending on the specific plan chosen. The Arlo Smart Service warranty also includes additional benefits, such as priority customer support, cloud storage, and advanced features like object detection and alerts.
One of the key differences between the Arlo Smart Service warranty and the standard warranty is the level of support provided. With the Arlo Smart Service warranty, customers receive priority support, which means they can expect faster response times and more comprehensive assistance. Additionally, the extended warranty period provides customers with peace of mind, knowing that their camera is protected against defects and malfunctions for a longer period.
How do I register my Arlo camera for warranty coverage?
To register your Arlo camera for warranty coverage, you’ll need to create an account on the Arlo website and provide proof of purchase. You can do this by visiting the Arlo website and following the registration process. You’ll need to provide your camera’s serial number, which can be found on the device itself or on the packaging.
Once you’ve registered your camera, you’ll receive an email confirmation from Arlo. It’s essential to keep a record of your registration, as you may need to provide this information if you need to make a warranty claim. Registration must be completed within 60 days of purchase to be eligible for warranty coverage.
What is not covered under the Arlo camera warranty?
The Arlo camera warranty does not cover damage caused by misuse, neglect, or normal wear and tear. This includes damage caused by accidents, drops, or exposure to extreme temperatures or weather conditions. Additionally, the warranty does not cover damage caused by third-party accessories or modifications.
The warranty also does not cover cosmetic damage, such as scratches or dents, unless they affect the camera’s functionality. Furthermore, the warranty does not cover damage caused by failure to follow the manufacturer’s instructions or recommendations. It’s essential to read and follow the user manual and any other documentation provided with your camera to ensure you’re using it correctly.
How do I make a warranty claim for my Arlo camera?
To make a warranty claim for your Arlo camera, you’ll need to contact Arlo’s customer support team. You can do this by visiting the Arlo website and submitting a support request or by calling their customer support hotline. You’ll need to provide proof of purchase and a detailed description of the issue you’re experiencing.
Once you’ve submitted your claim, Arlo’s customer support team will review it and determine the best course of action. If your claim is approved, Arlo will repair or replace your camera free of charge. In some cases, you may need to return your camera to Arlo for repair or replacement. Be sure to follow the instructions provided by the customer support team to ensure a smooth and efficient process.
Can I purchase an extended warranty for my Arlo camera?
Yes, Arlo offers extended warranty options for its cameras. The Arlo Smart Service warranty is an extended warranty program that provides additional protection and support for Arlo camera owners. This warranty can be purchased at the time of camera purchase or within a certain timeframe after purchase.
The Arlo Smart Service warranty provides an extended period of coverage, typically up to two or three years, depending on the specific plan chosen. This warranty also includes additional benefits, such as priority customer support, cloud storage, and advanced features like object detection and alerts. Purchasing an extended warranty can provide customers with peace of mind, knowing that their camera is protected against defects and malfunctions for a longer period.
How do I contact Arlo’s customer support team for warranty-related issues?
You can contact Arlo’s customer support team for warranty-related issues by visiting the Arlo website and submitting a support request or by calling their customer support hotline. The contact information can be found on the Arlo website. You can also reach out to Arlo’s customer support team through their social media channels or online forums.
When contacting Arlo’s customer support team, be sure to have your camera’s serial number and proof of purchase ready. This will help the support team to quickly and efficiently assist you with your warranty-related issue. Additionally, be prepared to provide a detailed description of the issue you’re experiencing, as this will help the support team to troubleshoot and resolve the problem.