Reolink cameras are popular for their high-quality video recording and motion detection features. However, like any other electronic device, they can sometimes malfunction, leaving users frustrated and wondering why their Reolink camera is not recording. In this article, we will explore the possible reasons behind this issue and provide step-by-step solutions to get your camera up and running smoothly.
Understanding the Basics of Reolink Camera Recording
Before we dive into the troubleshooting process, it’s essential to understand how Reolink cameras record video. Reolink cameras can record video continuously, or they can be set to record only when motion is detected. The camera’s recording settings can be configured through the Reolink app or the camera’s web interface.
Continuous Recording vs. Motion Detection Recording
Continuous recording means that the camera will record video 24/7, regardless of whether motion is detected or not. This mode is useful for monitoring areas that require constant surveillance, such as a front door or a baby’s room.
Motion detection recording, on the other hand, means that the camera will only record video when motion is detected. This mode is useful for monitoring areas that don’t require constant surveillance, such as a backyard or a garage.
Troubleshooting the Issue: Why is My Reolink Camera Not Recording?
Now that we understand the basics of Reolink camera recording, let’s explore the possible reasons why your Reolink camera is not recording.
Reason 1: Insufficient Storage Space
One of the most common reasons why a Reolink camera may not be recording is insufficient storage space. Reolink cameras require a microSD card to store recorded video. If the microSD card is full or not inserted correctly, the camera will not record video.
To resolve this issue, try the following:
- Check if the microSD card is inserted correctly. Make sure it’s securely inserted into the camera’s microSD card slot.
- Check the available storage space on the microSD card. If the card is full, try deleting some recorded video or replacing the card with a new one.
- Format the microSD card. This will erase all recorded video on the card, so make sure to back up any important footage before formatting.
Formatting the MicroSD Card
To format the microSD card, follow these steps:
- Log in to the Reolink app or the camera’s web interface.
- Go to the camera’s settings page.
- Click on the “Storage” or “MicroSD Card” option.
- Click on the “Format” button.
- Confirm that you want to format the microSD card.
Reason 2: Incorrect Recording Settings
Another reason why a Reolink camera may not be recording is incorrect recording settings. If the camera’s recording settings are not configured correctly, the camera may not record video.
To resolve this issue, try the following:
- Check the camera’s recording mode. Make sure it’s set to continuous recording or motion detection recording, depending on your needs.
- Check the camera’s motion detection settings. Make sure motion detection is enabled and the sensitivity is set correctly.
- Check the camera’s recording schedule. Make sure the camera is set to record during the correct times.
Configuring the Camera’s Recording Settings
To configure the camera’s recording settings, follow these steps:
- Log in to the Reolink app or the camera’s web interface.
- Go to the camera’s settings page.
- Click on the “Recording” option.
- Select the desired recording mode (continuous recording or motion detection recording).
- Configure the motion detection settings, if applicable.
- Configure the recording schedule, if applicable.
Reason 3: Poor Network Connection
A poor network connection can also prevent a Reolink camera from recording. If the camera’s network connection is weak or unstable, the camera may not be able to upload recorded video to the cloud or record video locally.
To resolve this issue, try the following:
- Check the camera’s network connection. Make sure it’s connected to a stable Wi-Fi network.
- Check the camera’s Wi-Fi signal strength. Make sure it’s strong enough to support video streaming and recording.
- Restart the camera and the router. This can sometimes resolve connectivity issues.
Improving the Camera’s Network Connection
To improve the camera’s network connection, try the following:
- Move the camera closer to the router.
- Use a Wi-Fi range extender to boost the Wi-Fi signal.
- Switch to a wired Ethernet connection, if possible.
Reason 4: Camera Firmware Issues
Camera firmware issues can also prevent a Reolink camera from recording. If the camera’s firmware is outdated or corrupted, the camera may not function correctly.
To resolve this issue, try the following:
- Check for firmware updates. Make sure the camera’s firmware is up-to-date.
- Update the camera’s firmware. This can sometimes resolve issues with the camera’s recording functionality.
Updating the Camera’s Firmware
To update the camera’s firmware, follow these steps:
- Log in to the Reolink app or the camera’s web interface.
- Go to the camera’s settings page.
- Click on the “Firmware” option.
- Check for firmware updates.
- Download and install the latest firmware update.
Reason 5: Hardware Issues
Finally, hardware issues can also prevent a Reolink camera from recording. If the camera’s hardware is damaged or faulty, the camera may not function correctly.
To resolve this issue, try the following:
- Check the camera’s hardware. Make sure it’s not damaged or faulty.
- Contact Reolink support. They can help you troubleshoot the issue or replace the camera if it’s faulty.
Troubleshooting Hardware Issues
To troubleshoot hardware issues, try the following:
- Check the camera’s power cord. Make sure it’s securely connected to the camera and the power outlet.
- Check the camera’s microSD card slot. Make sure it’s not damaged or faulty.
- Check the camera’s lens. Make sure it’s clean and not damaged.
By following these steps, you should be able to troubleshoot and resolve the issue with your Reolink camera not recording. Remember to always check the camera’s settings and network connection before troubleshooting more complex issues. If you’re still having trouble, don’t hesitate to contact Reolink support for further assistance.
| Reason | Solution |
|---|---|
| Insufficient storage space | Check the microSD card, format it if necessary, and ensure it’s inserted correctly. |
| Incorrect recording settings | Check and configure the camera’s recording mode, motion detection settings, and recording schedule. |
| Poor network connection | Check the camera’s network connection, Wi-Fi signal strength, and restart the camera and router if necessary. |
| Camera firmware issues | Check for firmware updates and update the camera’s firmware if necessary. |
| Hardware issues | Check the camera’s hardware, contact Reolink support if necessary, and consider replacing the camera if it’s faulty. |
By following these steps and solutions, you should be able to resolve the issue with your Reolink camera not recording and get it up and running smoothly.
Why is my Reolink camera not recording motion events?
Your Reolink camera may not be recording motion events due to incorrect motion detection settings. Check if the motion detection feature is enabled on your camera. Ensure that the motion detection sensitivity is set to the correct level, as high sensitivity may cause false alarms, while low sensitivity may miss actual events. Also, verify that the motion detection zone is set to the correct area, as this will determine where the camera will detect motion.
If the motion detection settings are correct, try resetting the camera to its default settings. This can be done by pressing the reset button on the camera or through the Reolink app. After resetting, reconfigure the motion detection settings and test the camera again. If the issue persists, it may be a hardware problem, and you should contact Reolink support for further assistance.
How do I check if my Reolink camera is recording?
To check if your Reolink camera is recording, log in to the Reolink app or web interface and navigate to the camera’s live view page. Look for the recording icon, usually represented by a red dot or a recording symbol, in the top-right corner of the screen. If the icon is visible, it indicates that the camera is currently recording. You can also check the camera’s recording schedule to ensure that it is set to record at the desired times.
Additionally, you can check the camera’s storage device, such as an SD card or NVR, to see if it has enough free space to store recordings. If the storage device is full, the camera will not be able to record new footage. Make sure to regularly clean up old recordings or expand the storage capacity to ensure continuous recording.
Why is my Reolink camera not recording to the SD card?
If your Reolink camera is not recording to the SD card, it may be due to a faulty or incompatible SD card. Try using a different SD card to see if the issue persists. Ensure that the SD card is properly inserted into the camera’s SD card slot and that it is formatted to the correct file system. You can also try formatting the SD card using the Reolink app or web interface.
If the SD card is not the issue, check the camera’s recording settings to ensure that it is set to record to the SD card. Also, verify that the SD card has enough free space to store recordings. If the SD card is full, the camera will not be able to record new footage. Make sure to regularly clean up old recordings or expand the storage capacity to ensure continuous recording.
How do I reset my Reolink camera to its default settings?
To reset your Reolink camera to its default settings, press and hold the reset button on the camera for 10-15 seconds. The reset button is usually located on the back or bottom of the camera. Release the button when the camera’s LED light starts flashing. This will restore the camera to its factory default settings. Alternatively, you can reset the camera through the Reolink app or web interface by going to the camera’s settings page and selecting the “Reset” option.
After resetting the camera, you will need to reconfigure its settings, including the Wi-Fi network, motion detection, and recording settings. Make sure to test the camera after resetting to ensure that it is working correctly. If you are still experiencing issues, contact Reolink support for further assistance.
Why is my Reolink camera not recording at night?
If your Reolink camera is not recording at night, it may be due to the camera’s infrared (IR) LEDs not being enabled. Check the camera’s settings to ensure that the IR LEDs are turned on. Also, verify that the camera’s night vision mode is enabled. If the camera is not recording at night, it may also be due to the camera’s exposure settings not being adjusted correctly.
Try adjusting the camera’s exposure settings to optimize the night vision. You can also try adjusting the camera’s IR LED settings to improve the night vision. If the issue persists, it may be a hardware problem, and you should contact Reolink support for further assistance.
How do I update my Reolink camera’s firmware?
To update your Reolink camera’s firmware, log in to the Reolink app or web interface and navigate to the camera’s settings page. Look for the “Firmware Update” option and select it. The camera will automatically check for updates and prompt you to download and install the latest firmware. Follow the on-screen instructions to complete the update process.
Make sure to regularly check for firmware updates to ensure that your camera has the latest features and security patches. Updating the firmware can also resolve any issues you may be experiencing with the camera. If you are unsure about updating the firmware, contact Reolink support for assistance.
Why is my Reolink camera not recording due to a network issue?
If your Reolink camera is not recording due to a network issue, it may be due to a poor internet connection or a problem with the camera’s network settings. Check your internet connection to ensure that it is stable and working correctly. Also, verify that the camera’s network settings are correct, including the Wi-Fi network name and password.
Try restarting the camera and your router to see if it resolves the issue. If the problem persists, try resetting the camera’s network settings to their default values. You can also try moving the camera closer to the router to improve the Wi-Fi signal strength. If the issue persists, contact Reolink support for further assistance.