Are you experiencing issues with your Arlo camera, such as connectivity problems, poor video quality, or unresponsive controls? If so, a hard reset may be the solution to revive your device. In this comprehensive guide, we will walk you through the process of how to hard reset Arlo camera, covering the different models and scenarios.
Understanding the Importance of Hard Reset
Before we dive into the step-by-step instructions, it’s essential to understand why a hard reset is necessary. A hard reset, also known as a factory reset, restores your Arlo camera to its original settings, erasing all customized settings, recordings, and configurations. This process can resolve various issues, including:
- Connectivity problems with the Arlo app or Wi-Fi network
- Poor video quality or distorted images
- Unresponsive controls or frozen screens
- Firmware update failures
- Forgotten passwords or login credentials
Precautions Before Performing a Hard Reset
Before you proceed with the hard reset, make sure to:
- Backup your recordings and settings: If you have important recordings or customized settings, backup your data to the Arlo cloud or an external storage device.
- Remove the camera from the Arlo app: If you’re using the Arlo app, remove the camera from the app to prevent any conflicts during the reset process.
- Charge the camera battery (if applicable): If your Arlo camera has a rechargeable battery, ensure it’s fully charged before performing the hard reset.
Hard Reset Instructions for Different Arlo Camera Models
The hard reset process varies depending on the Arlo camera model. Below, we’ll provide step-by-step instructions for the most popular Arlo camera models.
Arlo Pro, Arlo Pro 2, and Arlo Pro 3
To hard reset your Arlo Pro, Arlo Pro 2, or Arlo Pro 3 camera:
- Locate the small pinhole reset button on the back of the camera.
- Use a paper clip or a small pin to press and hold the reset button for about 10 seconds.
- Release the reset button and wait for the camera to restart.
- The camera will automatically reset to its factory settings.
Arlo Wire-Free, Arlo Q, and Arlo Q Plus
To hard reset your Arlo Wire-Free, Arlo Q, or Arlo Q Plus camera:
- Locate the small pinhole reset button on the back of the camera.
- Use a paper clip or a small pin to press and hold the reset button for about 10 seconds.
- Release the reset button and wait for the camera to restart.
- The camera will automatically reset to its factory settings.
Arlo Go and Arlo Go 2
To hard reset your Arlo Go or Arlo Go 2 camera:
- Locate the small pinhole reset button on the back of the camera.
- Use a paper clip or a small pin to press and hold the reset button for about 10 seconds.
- Release the reset button and wait for the camera to restart.
- The camera will automatically reset to its factory settings.
Troubleshooting Tips After Hard Reset
After performing a hard reset, you may encounter some issues. Here are some troubleshooting tips to help you resolve common problems:
- Camera not connecting to Wi-Fi: Ensure your Wi-Fi network is stable and the camera is in range. Restart your router and try reconnecting the camera.
- Camera not syncing with the Arlo app: Remove the camera from the Arlo app and re-add it. Ensure the app is updated to the latest version.
- Camera not recording video: Check the camera’s motion detection settings and ensure it’s set to record video. Also, check the camera’s storage capacity and free up space if necessary.
Common Issues and Solutions
| Issue | Solution |
| — | — |
| Camera not turning on | Check the power cord and ensure it’s properly connected. Try charging the camera battery (if applicable). |
| Camera not connecting to the Arlo app | Ensure the app is updated to the latest version. Remove the camera from the app and re-add it. |
Conclusion
Performing a hard reset on your Arlo camera can resolve various issues and restore your device to its original settings. By following the step-by-step instructions outlined in this guide, you can easily hard reset your Arlo camera and get it up and running smoothly. Remember to backup your recordings and settings before performing a hard reset, and troubleshoot any issues that may arise after the reset process.
By understanding the importance of hard reset and following the instructions outlined in this guide, you can revive your Arlo camera and enjoy uninterrupted monitoring and recording capabilities.
What is a hard reset and why do I need to do it on my Arlo camera?
A hard reset is a process that restores a device to its original factory settings, erasing all customized settings and data. You may need to hard reset your Arlo camera if it’s not functioning properly, if you’re experiencing connectivity issues, or if you want to sell or give away the device and erase all your personal data.
Performing a hard reset on your Arlo camera will delete all your customized settings, including your Wi-Fi network information, camera name, and motion detection settings. It will also remove any firmware updates that have been installed on the device. After the reset, you’ll need to set up your camera again and reconnect it to your Wi-Fi network.
What are the different types of resets available for Arlo cameras?
Arlo cameras have two types of resets: a soft reset and a hard reset. A soft reset restarts the camera without deleting any customized settings or data. This type of reset is useful if your camera is not responding or is frozen. On the other hand, a hard reset restores the camera to its original factory settings, deleting all customized settings and data.
It’s essential to note that not all Arlo camera models have the same reset options. Some models may have a reset button, while others may require you to use the Arlo app or a paper clip to reset the device. Before attempting to reset your Arlo camera, make sure to check the user manual or manufacturer’s website for specific instructions.
How do I hard reset my Arlo camera using the reset button?
To hard reset your Arlo camera using the reset button, locate the small pinhole or button on the back or bottom of the device. Use a paper clip or a small pin to press and hold the button for 10-15 seconds. Release the button when the camera’s LED light starts flashing. This indicates that the camera is resetting to its factory settings.
After the reset, the camera will restart, and you’ll need to set it up again using the Arlo app. Make sure to have your Wi-Fi network information and Arlo account credentials ready to complete the setup process. If you’re having trouble finding the reset button or if the camera doesn’t reset, refer to the user manual or contact Arlo support for assistance.
Can I hard reset my Arlo camera using the Arlo app?
Yes, you can hard reset your Arlo camera using the Arlo app. To do this, open the Arlo app and go to the camera’s settings page. Look for the “Reset” or “Factory Reset” option and select it. Follow the prompts to confirm the reset. The camera will restart, and all customized settings and data will be deleted.
Keep in mind that not all Arlo camera models can be reset using the Arlo app. Some models may require you to use the reset button or a combination of the button and the app. If you’re unsure about the reset process for your specific camera model, refer to the user manual or contact Arlo support for assistance.
What should I do after hard resetting my Arlo camera?
After hard resetting your Arlo camera, you’ll need to set it up again using the Arlo app. Start by launching the app and selecting the “Add Camera” option. Follow the prompts to connect the camera to your Wi-Fi network and complete the setup process. You’ll need to enter your Arlo account credentials and Wi-Fi network information to complete the setup.
Once the setup is complete, you can customize your camera’s settings, including motion detection, alerts, and video quality. Make sure to test the camera to ensure it’s working properly and that you’re receiving notifications and video feeds as expected.
Will I lose my recorded videos after hard resetting my Arlo camera?
Yes, hard resetting your Arlo camera will delete all recorded videos stored on the device. However, if you have a subscription to Arlo’s cloud storage service, your recorded videos will be stored in the cloud and will not be deleted.
If you want to keep your recorded videos, make sure to download them from the Arlo app or cloud storage service before hard resetting the camera. You can also consider subscribing to Arlo’s cloud storage service to ensure that your recorded videos are stored securely in the cloud.
How do I troubleshoot issues with my Arlo camera after a hard reset?
If you’re experiencing issues with your Arlo camera after a hard reset, try restarting the camera and the Arlo app. Check that the camera is connected to your Wi-Fi network and that the app is updated to the latest version. You can also try resetting the camera again or contacting Arlo support for assistance.
If you’re experiencing connectivity issues, try moving the camera closer to your router or switching to a different Wi-Fi network. You can also try resetting your router to see if that resolves the issue. If none of these troubleshooting steps resolve the issue, contact Arlo support for further assistance.