Are you experiencing issues with your Arlo camera and base station connection? Don’t worry, you’re not alone. Many users face this problem, and it can be frustrating, especially when you need to monitor your home or office. In this article, we’ll walk you through the process of reconnecting your Arlo camera to the base station, and provide some troubleshooting tips to help you resolve common issues.
Understanding the Arlo Camera and Base Station Connection
Before we dive into the reconnecting process, it’s essential to understand how the Arlo camera and base station work together. The base station is the central hub that connects to your router and provides a Wi-Fi connection to your Arlo cameras. The cameras communicate with the base station using a proprietary wireless protocol, which allows them to transmit video and audio signals.
When you set up your Arlo system, the cameras automatically connect to the base station, and you can view live footage, receive notifications, and record videos using the Arlo app. However, sometimes the connection between the camera and base station can be lost due to various reasons, such as:
- Power outages
- Internet connectivity issues
- Interference from other devices
- Firmware updates
- Physical obstructions
Pre-Requisites for Reconnecting Your Arlo Camera
Before you start the reconnecting process, make sure you have the following:
- Your Arlo camera and base station
- The Arlo app installed on your smartphone or tablet
- A stable internet connection
- The base station connected to your router
- The camera’s battery level is above 20% (if it’s a battery-powered model)
Step-by-Step Guide to Reconnecting Your Arlo Camera
Reconnecting your Arlo camera to the base station is a relatively straightforward process. Here’s a step-by-step guide to help you:
Step 1: Restart Your Arlo Camera and Base Station
Sometimes, a simple reboot can resolve connectivity issues. To restart your Arlo camera and base station:
- Unplug the power cord from the base station and wait for 30 seconds.
- Plug the power cord back into the base station.
- Wait for the base station to boot up and complete its self-test.
- Restart your Arlo camera by pressing and holding the sync button until the LED light flashes blue.
Step 2: Check Your Internet Connection
Ensure your internet connection is stable and working properly. You can check your internet connection by:
- Opening a web browser on your computer or smartphone
- Checking your router’s lights to ensure they’re blinking normally
- Restarting your router if you’re experiencing connectivity issues
Step 3: Sync Your Arlo Camera with the Base Station
To sync your Arlo camera with the base station:
- Open the Arlo app on your smartphone or tablet.
- Tap on the “Settings” icon (represented by a gear icon).
- Select “My Devices” and choose the camera you want to reconnect.
- Tap on “Sync Device” and follow the in-app instructions.
- Press and hold the sync button on your Arlo camera until the LED light flashes blue.
- Release the sync button when the LED light turns solid blue.
Step 4: Check Your Camera’s Wi-Fi Connection
Ensure your Arlo camera is connected to the base station’s Wi-Fi network:
- Open the Arlo app and go to the “Settings” menu.
- Select “My Devices” and choose the camera you want to reconnect.
- Tap on “Wi-Fi Settings” and ensure the camera is connected to the base station’s network.
Troubleshooting Common Issues
If you’re still experiencing issues reconnecting your Arlo camera to the base station, here are some troubleshooting tips to help you resolve common problems:
Issue 1: Camera Not Syncing with the Base Station
- Check if the camera’s battery level is above 20%.
- Ensure the camera is within range of the base station (typically up to 300 feet).
- Restart the camera and base station.
- Try syncing the camera with the base station again.
Issue 2: Camera Not Connecting to Wi-Fi
- Check your internet connection and ensure it’s stable.
- Restart your router and base station.
- Ensure the camera is connected to the correct Wi-Fi network.
- Try resetting the camera’s Wi-Fi settings.
Additional Tips for a Stable Connection
To ensure a stable connection between your Arlo camera and base station, follow these tips:
- Place the base station in a central location to ensure optimal coverage.
- Avoid physical obstructions, such as walls and furniture, which can interfere with the wireless signal.
- Update your Arlo camera and base station firmware regularly to ensure you have the latest features and security patches.
- Use a Wi-Fi analyzer app to identify channel overlap and switch to a less crowded channel.
Conclusion
Reconnecting your Arlo camera to the base station is a relatively straightforward process. By following the steps outlined in this article, you should be able to resolve connectivity issues and enjoy a stable connection. Remember to troubleshoot common issues and follow additional tips to ensure a stable connection. If you’re still experiencing issues, you can contact Arlo support for further assistance.
| Arlo Camera Model | Base Station Compatibility |
|---|---|
| Arlo Pro | Base Station (VMB3000) |
| Arlo Pro 2 | Base Station (VMB4000) |
| Arlo Pro 3 | Base Station (VMB5000) |
By following the steps outlined in this article, you should be able to reconnect your Arlo camera to the base station and enjoy a stable connection. Remember to troubleshoot common issues and follow additional tips to ensure a stable connection.
Why is my Arlo camera not connecting to the base station?
Your Arlo camera may not be connecting to the base station due to various reasons such as a weak Wi-Fi signal, incorrect login credentials, or a malfunctioning base station. It’s also possible that the camera’s battery is low or the device is not properly synced with the base station. To resolve the issue, try restarting the base station and the camera, and ensure that they are placed within range of each other.
If the issue persists, try resetting the base station and the camera to their factory settings. This will erase all the customized settings, so you’ll need to set them up again. You can also try moving the base station to a different location to improve the Wi-Fi signal strength. If none of these steps work, it’s possible that there’s a hardware issue with the base station or the camera, and you may need to contact Arlo support for further assistance.
How do I reset my Arlo base station?
To reset your Arlo base station, press and hold the reset button located at the back or bottom of the device for about 10 seconds. The reset button is usually a small pinhole button that requires a paper clip or a pin to press. Release the button when the LED light on the base station starts flashing. This indicates that the base station is resetting to its factory settings.
Once the base station has been reset, you’ll need to set it up again using the Arlo app. Make sure you have the app installed on your smartphone or tablet and follow the in-app instructions to complete the setup process. You’ll need to create a new account or log in to your existing account, and then follow the prompts to connect the base station to your Wi-Fi network and sync it with your Arlo cameras.
What is the range of the Arlo base station?
The range of the Arlo base station varies depending on the model and the environment in which it’s used. Typically, the base station has a range of around 300 feet (91 meters) in open spaces, but this can be reduced by walls, floors, and other obstacles. If you have a large property or multiple floors, you may need to use multiple base stations to ensure that all your Arlo cameras are connected.
To extend the range of the base station, you can try moving it to a central location or using a Wi-Fi range extender. You can also try reducing interference from other devices by switching them off or moving them away from the base station. If you’re still experiencing connectivity issues, you may need to consider using a more powerful base station or a different model that’s designed for larger properties.
How do I sync my Arlo camera with the base station?
To sync your Arlo camera with the base station, open the Arlo app and go to the Devices section. Tap on the camera you want to sync and select “Sync Device.” The app will then guide you through the syncing process, which typically involves pressing the sync button on the camera and the base station at the same time.
Make sure the camera and the base station are within range of each other and that the camera’s battery is fully charged. If the syncing process fails, try restarting the camera and the base station and then try syncing them again. If you’re still experiencing issues, you may need to reset the camera and the base station to their factory settings and then try syncing them again.
Why is my Arlo camera not recording video?
Your Arlo camera may not be recording video due to various reasons such as a low battery, incorrect motion detection settings, or a lack of storage space. Make sure the camera’s battery is fully charged and that the motion detection settings are configured correctly. You can adjust the motion detection settings using the Arlo app.
If the issue persists, try checking the camera’s storage space. If the storage space is full, you may need to delete some of the recorded videos or upgrade to a higher storage plan. You can also try restarting the camera and the base station to see if that resolves the issue. If none of these steps work, it’s possible that there’s a hardware issue with the camera, and you may need to contact Arlo support for further assistance.
Can I use multiple Arlo base stations with one account?
Yes, you can use multiple Arlo base stations with one account. This is useful if you have a large property or multiple locations that you want to monitor. To add multiple base stations to your account, open the Arlo app and go to the Devices section. Tap on “Add Device” and select “Base Station.” Follow the in-app instructions to set up the new base station and sync it with your existing cameras.
Make sure you have the latest version of the Arlo app installed, as this feature may not be available on older versions. You can also use the Arlo SmartHub to connect multiple base stations to your account. The SmartHub is a more advanced base station that allows you to connect up to 16 cameras and multiple base stations to a single account.
How do I update the firmware of my Arlo base station?
To update the firmware of your Arlo base station, open the Arlo app and go to the Devices section. Tap on the base station and select “Device Info.” Look for the “Firmware” section and check if there are any updates available. If an update is available, tap on “Update” to download and install the new firmware.
Make sure the base station is connected to the internet and that the update process is not interrupted. The update process may take a few minutes to complete, and the base station may restart during the process. Once the update is complete, the base station will be running the latest firmware, which may include new features and security patches.