Are you experiencing issues with your Arlo Go 2 camera, such as connectivity problems, poor video quality, or unresponsive controls? If so, resetting your camera may be the solution you need. In this article, we will walk you through the process of resetting your Arlo Go 2 camera, covering the different methods available and providing troubleshooting tips to help you resolve common issues.
Understanding the Arlo Go 2 Camera Reset Process
Before we dive into the reset process, it’s essential to understand what resetting your Arlo Go 2 camera entails. A reset will restore your camera to its factory settings, erasing all customized settings, including your Wi-Fi network information, motion detection settings, and alert preferences. This means you will need to set up your camera again after the reset.
There are two types of resets available for the Arlo Go 2 camera:
- Soft Reset: A soft reset will restart your camera without erasing any settings. This is useful if your camera is unresponsive or frozen.
- Hard Reset (Factory Reset): A hard reset will restore your camera to its factory settings, erasing all customized settings.
Soft Resetting Your Arlo Go 2 Camera
A soft reset is a simple process that can be completed in a few steps:
Method 1: Soft Reset using the Arlo App
- Open the Arlo app on your mobile device.
- Tap on the “Settings” icon (represented by a gear).
- Scroll down and select “My Devices.”
- Choose the Arlo Go 2 camera you want to reset.
- Tap on “Remove Device” and confirm.
- Wait for 30 seconds and then tap on “Add Device” to re-add your camera.
Method 2: Soft Reset using the Camera’s Button
- Locate the small button on the back of your Arlo Go 2 camera.
- Press and hold the button for 10 seconds.
- Release the button when the camera’s LED light starts flashing.
Hard Resetting Your Arlo Go 2 Camera
A hard reset will restore your camera to its factory settings. This process is a bit more involved than a soft reset:
Method 1: Hard Reset using the Arlo App
- Open the Arlo app on your mobile device.
- Tap on the “Settings” icon (represented by a gear).
- Scroll down and select “My Devices.”
- Choose the Arlo Go 2 camera you want to reset.
- Tap on “Remove Device” and confirm.
- Wait for 30 seconds and then tap on “Add Device” to re-add your camera.
- During the setup process, you will be prompted to create a new account or log in to an existing one.
Method 2: Hard Reset using the Camera’s Button
- Locate the small button on the back of your Arlo Go 2 camera.
- Press and hold the button for 20 seconds.
- Release the button when the camera’s LED light starts flashing rapidly.
- Wait for 30 seconds and then press and hold the button again for 10 seconds.
- Release the button when the camera’s LED light starts flashing slowly.
Troubleshooting Tips for Common Issues
If you’re experiencing issues with your Arlo Go 2 camera, try the following troubleshooting tips before resetting:
- Check your Wi-Fi connection: Ensure your camera is connected to a stable Wi-Fi network.
- Update your camera’s firmware: Regular firmware updates can resolve connectivity issues and improve performance.
- Restart your router: Sometimes, restarting your router can resolve connectivity issues.
Conclusion
Resetting your Arlo Go 2 camera can be a straightforward process, but it’s essential to understand the different types of resets available and the implications of each. By following the steps outlined in this article, you should be able to reset your camera and resolve common issues. Remember to always back up your customized settings before performing a hard reset, and don’t hesitate to contact Arlo support if you need further assistance.
| Reset Type | Description |
|---|---|
| Soft Reset | Restarts the camera without erasing settings. |
| Hard Reset (Factory Reset) | Restores the camera to its factory settings, erasing all customized settings. |
By following the steps outlined in this article, you should be able to reset your Arlo Go 2 camera and resolve common issues. Remember to always back up your customized settings before performing a hard reset, and don’t hesitate to contact Arlo support if you need further assistance.
What is the purpose of resetting my Arlo Go 2 camera?
Resetting your Arlo Go 2 camera is a troubleshooting step that can resolve various issues, such as connectivity problems, poor video quality, or unresponsiveness. By resetting the camera, you will restore it to its factory settings, which can help resolve software-related issues. This process is also necessary when you want to sell or give away your camera, as it will erase all your personal settings and data.
Before you reset your Arlo Go 2 camera, make sure you have written down your Wi-Fi network name and password, as you will need this information to set up the camera again after the reset. Additionally, if you have any custom settings or configurations, you may want to take note of them as well, as they will be lost during the reset process.
What are the different types of resets available for the Arlo Go 2 camera?
There are two types of resets available for the Arlo Go 2 camera: a soft reset and a hard reset. A soft reset is a simple reboot of the camera, which can resolve minor issues such as freezing or unresponsiveness. A hard reset, on the other hand, is a more thorough reset that restores the camera to its factory settings, erasing all personal settings and data.
To perform a soft reset, simply press and hold the sync button on the camera for 10 seconds. To perform a hard reset, you will need to press and hold the sync button for 30 seconds. It’s essential to note that a hard reset will erase all your settings and data, so make sure you have written down any important information before proceeding.
How do I reset my Arlo Go 2 camera using the Arlo app?
To reset your Arlo Go 2 camera using the Arlo app, follow these steps: Open the Arlo app and navigate to the Settings menu. Select the camera you want to reset and tap on “Remove Device.” Confirm that you want to remove the device, and the camera will be reset to its factory settings. Note that this method will only work if your camera is connected to the internet and you have access to the Arlo app.
Alternatively, you can also reset your Arlo Go 2 camera using the Arlo app by going to the Settings menu and selecting “Reset Camera.” This will prompt you to confirm that you want to reset the camera, and once you do, the camera will be restored to its factory settings.
What should I do if I’m unable to reset my Arlo Go 2 camera using the Arlo app?
If you’re unable to reset your Arlo Go 2 camera using the Arlo app, you can try resetting it manually using the sync button on the camera. To do this, press and hold the sync button for 30 seconds. This will perform a hard reset, restoring the camera to its factory settings. Make sure you have written down your Wi-Fi network name and password, as you will need this information to set up the camera again after the reset.
If you’re still having trouble resetting your camera, you may want to try restarting your router or modem to ensure that your internet connection is stable. Additionally, you can try contacting Arlo support for further assistance.
Will resetting my Arlo Go 2 camera affect my subscription or cloud storage?
Resetting your Arlo Go 2 camera will not affect your subscription or cloud storage. Your subscription and cloud storage are tied to your Arlo account, not the camera itself. However, if you’re using a free trial or promotional subscription, resetting the camera may affect your eligibility for these offers.
After resetting your camera, you will need to set it up again and reconnect it to your Arlo account. Once you’ve done this, you should be able to access your cloud storage and subscription features as usual.
How long does it take to reset an Arlo Go 2 camera?
The time it takes to reset an Arlo Go 2 camera can vary depending on the method you use. If you’re resetting the camera using the Arlo app, the process typically takes around 1-2 minutes. If you’re resetting the camera manually using the sync button, the process can take around 30 seconds to 1 minute.
After the reset is complete, you will need to set up the camera again, which can take around 5-10 minutes. This includes reconnecting the camera to your Wi-Fi network, updating the firmware, and configuring any custom settings.
What should I do after resetting my Arlo Go 2 camera?
After resetting your Arlo Go 2 camera, you will need to set it up again. To do this, follow the setup instructions provided in the Arlo app or on the Arlo website. Make sure you have your Wi-Fi network name and password ready, as you will need this information to connect the camera to your network.
Once you’ve set up the camera, you can configure any custom settings, such as motion detection or alerts. You can also update the firmware to ensure that your camera has the latest features and security patches.