Are you experiencing issues with your Arlo Pro camera, such as connectivity problems, poor video quality, or malfunctioning motion detection? If so, resetting your camera may be the solution to get it up and running smoothly again. In this article, we will walk you through the process of resetting your Arlo Pro camera, covering the different methods and troubleshooting tips to ensure a successful reset.
Understanding the Different Types of Resets
Before we dive into the reset process, it’s essential to understand the different types of resets available for your Arlo Pro camera. There are two primary types of resets: a soft reset and a hard reset.
Soft Reset
A soft reset, also known as a reboot, is a simple process that restarts your camera without deleting any of its settings or footage. This type of reset is useful when you’re experiencing minor issues, such as connectivity problems or frozen screens.
Hard Reset
A hard reset, on the other hand, is a more extensive process that restores your camera to its factory settings, deleting all of its settings, footage, and subscriptions. This type of reset is recommended when you’re experiencing severe issues, such as malfunctioning hardware or corrupted software.
Soft Resetting Your Arlo Pro Camera
Soft resetting your Arlo Pro camera is a straightforward process that can be completed in a few simple steps:
Method 1: Restarting Your Camera Using the Arlo App
- Open the Arlo app on your mobile device.
- Tap on the “Settings” icon (represented by a gear).
- Scroll down to the “My Devices” section.
- Select the camera you want to reset.
- Tap on the “Restart” button.
Method 2: Restarting Your Camera Using the Camera’s Button
- Locate the small button on the back of your Arlo Pro camera.
- Press and hold the button for 10 seconds.
- Release the button when the camera’s LED light starts flashing.
Hard Resetting Your Arlo Pro Camera
Hard resetting your Arlo Pro camera is a more involved process that requires caution, as it will delete all of your camera’s settings and footage. Before proceeding, make sure you have backed up any important footage or settings.
Method 1: Resetting Your Camera Using the Arlo App
- Open the Arlo app on your mobile device.
- Tap on the “Settings” icon (represented by a gear).
- Scroll down to the “My Devices” section.
- Select the camera you want to reset.
- Tap on the “Remove Device” button.
- Confirm that you want to remove the device.
Method 2: Resetting Your Camera Using the Camera’s Button
- Locate the small button on the back of your Arlo Pro camera.
- Press and hold the button for 20 seconds.
- Release the button when the camera’s LED light starts flashing rapidly.
Troubleshooting Tips
If you’re experiencing issues with your Arlo Pro camera, there are several troubleshooting tips you can try before resetting your camera:
Checking Your Internet Connection
- Ensure that your internet connection is stable and working properly.
- Restart your router to ensure a strong connection.
Updating Your Camera’s Firmware
- Open the Arlo app on your mobile device.
- Tap on the “Settings” icon (represented by a gear).
- Scroll down to the “My Devices” section.
- Select the camera you want to update.
- Tap on the “Firmware Update” button.
Resetting Your Camera’s Motion Detection
- Open the Arlo app on your mobile device.
- Tap on the “Settings” icon (represented by a gear).
- Scroll down to the “My Devices” section.
- Select the camera you want to reset.
- Tap on the “Motion Detection” button.
- Toggle the motion detection switch to the “off” position.
- Wait for 10 seconds.
- Toggle the motion detection switch to the “on” position.
Common Issues and Solutions
If you’re experiencing issues with your Arlo Pro camera, here are some common solutions:
| Issue | Solution |
|---|---|
| Camera not connecting to Wi-Fi | Restart your router, check your internet connection, and ensure that your camera is in range of your router. |
| Poor video quality | Check your internet connection, ensure that your camera is in a well-lit area, and adjust your camera’s video settings. |
Conclusion
Resetting your Arlo Pro camera can be a simple and effective way to resolve issues and get your camera up and running smoothly again. By following the steps outlined in this article, you can soft reset or hard reset your camera, depending on the severity of the issue. Remember to always back up your footage and settings before performing a hard reset, and to troubleshoot common issues before resorting to a reset. With these tips and tricks, you’ll be able to enjoy a seamless and secure home security experience with your Arlo Pro camera.
What is the purpose of resetting an Arlo Pro camera?
Resetting an Arlo Pro camera is a troubleshooting step that can resolve various issues, such as connectivity problems, poor video quality, or difficulties with motion detection. By resetting the camera, you can restore its default settings and potentially resolve any software-related issues.
It’s essential to note that resetting the camera will erase all customized settings, including any changes to motion detection, alerts, and video quality. Therefore, you’ll need to reconfigure these settings after the reset process is complete. Additionally, if you’re experiencing hardware-related issues, a reset may not resolve the problem, and you may need to contact Arlo support for further assistance.
What are the different types of resets available for Arlo Pro cameras?
Arlo Pro cameras offer two types of resets: a soft reset and a hard reset. A soft reset, also known as a reboot, is a simple process that restarts the camera without erasing any settings. This type of reset is useful for resolving minor issues, such as connectivity problems or frozen screens.
A hard reset, on the other hand, restores the camera to its factory settings, erasing all customized settings and configurations. This type of reset is more comprehensive and is typically used to resolve more severe issues or to prepare the camera for sale or transfer to a new owner. It’s essential to choose the correct type of reset for your specific situation to avoid losing important settings or configurations.
How do I perform a soft reset on my Arlo Pro camera?
To perform a soft reset on your Arlo Pro camera, press and hold the sync button on the camera for 10 seconds. Release the button when the camera’s LED light starts flashing. The camera will automatically restart, and you should see the LED light turn blue, indicating that it’s ready for use.
After the soft reset, your camera should retain all its customized settings, including motion detection, alerts, and video quality. If you’re experiencing issues with your camera, a soft reset can be a quick and easy troubleshooting step to resolve minor problems.
How do I perform a hard reset on my Arlo Pro camera?
To perform a hard reset on your Arlo Pro camera, press and hold the sync button on the camera for 20 seconds. Release the button when the camera’s LED light starts flashing rapidly. The camera will automatically restore its factory settings, erasing all customized settings and configurations.
After the hard reset, you’ll need to reconfigure your camera’s settings, including motion detection, alerts, and video quality. You may also need to re-sync the camera with your Arlo base station or hub. It’s essential to follow the manufacturer’s instructions for reconfiguring your camera’s settings to ensure optimal performance.
Will resetting my Arlo Pro camera affect my recorded videos?
Resetting your Arlo Pro camera will not affect your recorded videos, as they are stored in the cloud or on a local storage device, such as a USB drive or microSD card. However, if you’re using a local storage device, you may need to reconfigure the camera to recognize the device after the reset.
It’s essential to note that if you’re using a cloud storage plan, your recorded videos will be retained for a specified period, depending on your subscription plan. If you’re concerned about losing access to your recorded videos, you may want to consider downloading them to a local storage device or upgrading your cloud storage plan.
Can I reset my Arlo Pro camera remotely?
Yes, you can reset your Arlo Pro camera remotely using the Arlo app. To do this, go to the Arlo app, select the camera you want to reset, and tap on the “Settings” icon. Scroll down to the “Advanced Settings” section and select “Reset Camera.” Follow the prompts to complete the reset process.
Remote reset is a convenient feature that allows you to troubleshoot and resolve issues with your camera without physically accessing it. However, you’ll need to ensure that your camera is connected to the internet and that you have a stable connection to the Arlo app.
What should I do if I’m unable to reset my Arlo Pro camera?
If you’re unable to reset your Arlo Pro camera, you may want to try troubleshooting the issue further or contact Arlo support for assistance. Check the camera’s LED light to ensure it’s not indicating any errors or issues. You can also try restarting the camera or checking the power source to ensure it’s functioning correctly.
If you’re still experiencing issues, you can contact Arlo support via phone, email, or live chat. They can provide you with further troubleshooting steps or assist you with resolving the issue. Additionally, you may want to consider consulting the user manual or online resources for more information on troubleshooting and resolving issues with your Arlo Pro camera.