Are you experiencing issues with your Arlo cameras not connecting? You’re not alone. Many users have reported connectivity problems with their Arlo cameras, which can be frustrating and compromise the security of your home or business. In this article, we’ll explore the possible reasons why your Arlo cameras may not be connecting and provide step-by-step troubleshooting guides to help you resolve the issue.
Understanding Arlo Camera Connectivity
Before we dive into the troubleshooting process, it’s essential to understand how Arlo cameras connect to the internet and communicate with each other. Arlo cameras use Wi-Fi or Ethernet connections to connect to the internet, and they communicate with each other through a hub or base station. The hub or base station acts as a bridge between the cameras and the internet, allowing you to access live footage, receive notifications, and control your cameras remotely.
Common Causes of Arlo Camera Connectivity Issues
There are several reasons why your Arlo cameras may not be connecting. Here are some common causes:
- Poor internet connectivity: A slow or unstable internet connection can prevent your Arlo cameras from connecting to the internet.
- Incorrect Wi-Fi settings: If your Wi-Fi settings are incorrect, your Arlo cameras may not be able to connect to the internet.
- Camera firmware issues: Outdated or corrupted firmware can cause connectivity issues with your Arlo cameras.
- Hardware problems: Faulty hardware, such as a damaged camera or hub, can prevent your Arlo cameras from connecting.
- Interference from other devices: Other devices on your network can interfere with your Arlo cameras’ connectivity.
Troubleshooting Arlo Camera Connectivity Issues
Now that we’ve identified some common causes of Arlo camera connectivity issues, let’s move on to the troubleshooting process.
Step 1: Check Your Internet Connection
The first step in troubleshooting Arlo camera connectivity issues is to check your internet connection. Ensure that your internet connection is stable and fast enough to support your Arlo cameras. You can check your internet speed using an online speed test tool.
Minimum Internet Speed Requirements for Arlo Cameras
| Camera Model | Minimum Upload Speed | Minimum Download Speed |
| — | — | — |
| Arlo Pro | 1 Mbps | 2 Mbps |
| Arlo Pro 2 | 2 Mbps | 4 Mbps |
| Arlo Pro 3 | 2 Mbps | 4 Mbps |
If your internet speed is slower than the minimum requirements, you may need to upgrade your internet plan or consider using a Wi-Fi range extender to boost your signal.
Step 2: Check Your Wi-Fi Settings
Incorrect Wi-Fi settings can prevent your Arlo cameras from connecting to the internet. Ensure that your Wi-Fi settings are correct and that your cameras are connected to the same network as your hub or base station.
How to Check Your Wi-Fi Settings
- Log in to your Arlo account and go to the Settings page.
- Click on the “Wi-Fi” tab and select your network from the list of available networks.
- Enter your Wi-Fi password and click “Save.”
Step 3: Update Your Camera Firmware
Outdated or corrupted firmware can cause connectivity issues with your Arlo cameras. Ensure that your camera firmware is up to date by following these steps:
How to Update Your Camera Firmware
- Log in to your Arlo account and go to the Settings page.
- Click on the “Firmware” tab and select “Update Firmware.”
- Follow the prompts to update your camera firmware.
Step 4: Restart Your Hub or Base Station
Restarting your hub or base station can resolve connectivity issues with your Arlo cameras. To restart your hub or base station, follow these steps:
How to Restart Your Hub or Base Station
- Unplug the power cord from the back of your hub or base station.
- Wait for 30 seconds.
- Plug the power cord back into the hub or base station.
Step 5: Reset Your Camera
If none of the above steps resolve the issue, you may need to reset your camera. Resetting your camera will restore it to its factory settings, so you’ll need to set it up again after the reset.
How to Reset Your Camera
- Press and hold the reset button on the back of your camera for 10 seconds.
- Release the reset button and wait for the camera to restart.
Additional Troubleshooting Tips
If none of the above steps resolve the issue, here are some additional troubleshooting tips:
- Check for interference from other devices: Other devices on your network can interfere with your Arlo cameras’ connectivity. Try moving your cameras away from other devices or switching to a different Wi-Fi channel.
- Use a Wi-Fi range extender: A Wi-Fi range extender can boost your signal and improve connectivity.
- Contact Arlo support: If none of the above steps resolve the issue, contact Arlo support for further assistance.
Conclusion
Arlo camera connectivity issues can be frustrating, but they’re often easy to resolve. By following the troubleshooting steps outlined in this article, you should be able to resolve the issue and get your cameras up and running again. Remember to always check your internet connection, Wi-Fi settings, and camera firmware, and don’t hesitate to contact Arlo support if you need further assistance.
What are the common causes of Arlo camera connectivity issues?
Arlo camera connectivity issues can be caused by a variety of factors, including poor internet connectivity, incorrect Wi-Fi settings, and physical obstructions between the camera and the router. Additionally, firmware issues, outdated software, and conflicts with other devices on the network can also lead to connectivity problems.
To resolve these issues, it’s essential to identify the root cause of the problem. Start by checking your internet connection and ensuring that your router is working correctly. Then, verify that your Arlo camera is properly connected to your Wi-Fi network and that the Wi-Fi settings are correct. If you’re still experiencing issues, try restarting your router and camera to see if that resolves the problem.
How do I reset my Arlo camera to its factory settings?
Resetting your Arlo camera to its factory settings can often resolve connectivity issues. To do this, press and hold the reset button on the back or bottom of the camera for 10-15 seconds, depending on the model. Release the button when the camera’s LED light starts flashing. This will restore the camera to its default settings, and you’ll need to set it up again using the Arlo app.
After resetting the camera, open the Arlo app and follow the in-app instructions to set up the camera again. Make sure to enter the correct Wi-Fi settings and password to ensure a stable connection. If you’re still experiencing issues, try restarting your router and camera to see if that resolves the problem.
Why is my Arlo camera not connecting to Wi-Fi?
If your Arlo camera is not connecting to Wi-Fi, it may be due to incorrect Wi-Fi settings or a weak signal. Check that you’ve entered the correct Wi-Fi network name and password in the Arlo app. Also, ensure that your router is broadcasting its network name (SSID) and that the Wi-Fi network is not hidden.
If you’re still having trouble, try moving the camera closer to the router to improve the signal strength. You can also try restarting your router and camera to see if that resolves the issue. If the problem persists, consider resetting the camera to its factory settings and setting it up again.
How do I update the firmware on my Arlo camera?
Updating the firmware on your Arlo camera can often resolve connectivity issues. To do this, open the Arlo app and go to the Settings menu. Look for the “Firmware Update” option and select it. The app will check for any available updates and prompt you to download and install the latest firmware.
Once the update is complete, restart your camera to ensure that the new firmware is installed correctly. If you’re still experiencing connectivity issues, try restarting your router and camera to see if that resolves the problem. It’s also a good idea to check the Arlo website for any specific troubleshooting guides for your camera model.
What can I do if my Arlo camera is not syncing with the Arlo app?
If your Arlo camera is not syncing with the Arlo app, it may be due to a connectivity issue or a problem with the app itself. Try restarting the app and your camera to see if that resolves the issue. Also, ensure that your camera is properly connected to your Wi-Fi network and that the Wi-Fi settings are correct.
If the problem persists, try uninstalling and reinstalling the Arlo app. This will ensure that you have the latest version of the app and may resolve any syncing issues. You can also try resetting the camera to its factory settings and setting it up again using the app.
How do I troubleshoot Arlo camera connectivity issues using the Arlo app?
The Arlo app provides a built-in troubleshooting tool to help you resolve connectivity issues. To access this tool, open the app and go to the Settings menu. Look for the “Troubleshooting” option and select it. The app will guide you through a series of steps to help you identify and resolve the issue.
The troubleshooting tool will check for common issues such as poor internet connectivity, incorrect Wi-Fi settings, and firmware problems. It will also provide you with step-by-step instructions to resolve the issue. If the problem persists, you can contact Arlo support for further assistance.
What should I do if none of the troubleshooting steps resolve the issue?
If none of the troubleshooting steps resolve the issue, it’s likely that there’s a more complex problem with your Arlo camera or network. In this case, it’s best to contact Arlo support for further assistance. They can provide you with more advanced troubleshooting steps and may be able to repair or replace your camera if it’s faulty.
Before contacting support, make sure you have all the necessary information ready, such as your camera’s serial number and a detailed description of the issue. This will help the support team to quickly identify the problem and provide a solution.