Are you experiencing issues with your Arlo cameras not recording footage as expected? This can be frustrating, especially if you rely on these cameras for home security or monitoring purposes. In this article, we will delve into the possible reasons why your Arlo cameras may not be recording and provide you with step-by-step troubleshooting guides to resolve the issue.
Understanding Arlo Camera Recording Modes
Before we dive into the troubleshooting process, it’s essential to understand how Arlo cameras record footage. Arlo cameras have various recording modes, including:
- Continuous Video Recording (CVR): This mode allows your camera to record continuously, 24/7.
- Motion Detection: This mode records footage only when motion is detected within the camera’s field of view.
- Scheduled Recording: This mode allows you to schedule specific times for your camera to record footage.
Common Issues Causing Arlo Cameras to Not Record
There are several reasons why your Arlo cameras may not be recording footage as expected. Some of the most common issues include:
- Weak or No Internet Connection: Arlo cameras require a stable internet connection to record and upload footage to the cloud.
- Insufficient Power Supply: Arlo cameras require a consistent power supply to function correctly.
- Camera Settings: Incorrect camera settings, such as motion detection sensitivity or recording mode, can prevent your camera from recording footage.
- Firmware Issues: Outdated or corrupted firmware can cause issues with your camera’s recording functionality.
- Hardware Problems: Hardware issues, such as a faulty camera or storage device, can prevent your camera from recording footage.
Troubleshooting Steps for Weak or No Internet Connection
If you suspect that a weak or no internet connection is causing your Arlo camera to not record, follow these troubleshooting steps:
- Check your internet connection: Ensure that your internet connection is stable and working correctly.
- Restart your router: Restarting your router can often resolve connectivity issues.
- Move your camera closer to your router: If your camera is too far from your router, it may not be receiving a strong enough signal.
- Check your camera’s Wi-Fi settings: Ensure that your camera is connected to the correct Wi-Fi network and that the Wi-Fi password is correct.
Resolving Insufficient Power Supply Issues
If you suspect that an insufficient power supply is causing your Arlo camera to not record, follow these troubleshooting steps:
- Check your camera’s battery level: If your camera is battery-powered, ensure that the battery level is sufficient.
- Check your power cord: If your camera is wired, ensure that the power cord is securely connected to both the camera and the power outlet.
- Try a different power outlet: If you’re using a power strip or extension cord, try plugging your camera directly into a wall outlet.
Troubleshooting Camera Settings
If you suspect that incorrect camera settings are causing your Arlo camera to not record, follow these troubleshooting steps:
- Check your recording mode: Ensure that your camera is set to the correct recording mode (CVR, motion detection, or scheduled recording).
- Check your motion detection settings: If you’re using motion detection, ensure that the sensitivity is set correctly and that the motion detection zone is configured correctly.
- Check your camera’s field of view: Ensure that your camera’s field of view is not obstructed and that it’s pointing in the correct direction.
Updating Firmware and Resolving Hardware Issues
If you suspect that firmware issues or hardware problems are causing your Arlo camera to not record, follow these troubleshooting steps:
- Check for firmware updates: Ensure that your camera’s firmware is up-to-date.
- Reset your camera: If your camera is experiencing firmware issues, try resetting it to its factory settings.
- Contact Arlo support: If you suspect that your camera has a hardware issue, contact Arlo support for further assistance.
Additional Tips for Troubleshooting Arlo Camera Recording Issues
In addition to the troubleshooting steps outlined above, here are some additional tips to help you resolve Arlo camera recording issues:
- Check your camera’s storage: Ensure that your camera’s storage device has sufficient space to record footage.
- Check for conflicts with other devices: Ensure that your camera is not conflicting with other devices on your network.
- Check your camera’s firmware version: Ensure that your camera’s firmware is compatible with your router and other devices on your network.
Conclusion
If your Arlo cameras are not recording footage as expected, there are several potential causes and troubleshooting steps you can take to resolve the issue. By understanding the common issues that can cause Arlo cameras to not record and following the troubleshooting steps outlined in this article, you should be able to resolve the issue and get your cameras recording again. Remember to always check your camera’s settings, firmware, and hardware to ensure that they are functioning correctly.
| Issue | Troubleshooting Steps |
|---|---|
| Weak or No Internet Connection | Check internet connection, restart router, move camera closer to router, check Wi-Fi settings |
| Insufficient Power Supply | Check battery level, check power cord, try different power outlet |
| Camera Settings | Check recording mode, check motion detection settings, check camera’s field of view |
| Firmware Issues | Check for firmware updates, reset camera, contact Arlo support |
| Hardware Problems | Contact Arlo support |
By following these troubleshooting steps and tips, you should be able to resolve the issue and get your Arlo cameras recording again.
Why are my Arlo cameras not recording motion events?
Your Arlo cameras may not be recording motion events due to a variety of reasons. One common cause is that the motion detection feature is not enabled or is set to a low sensitivity level. To resolve this issue, ensure that motion detection is turned on and adjust the sensitivity level to a higher setting. You can do this by accessing the Arlo app, selecting the camera, and navigating to the Motion Detection settings.
Additionally, ensure that the camera’s field of view is not obstructed by any objects or debris. Clean the camera lens and ensure that it has a clear view of the area you want to monitor. If the issue persists, try restarting the camera or checking for any firmware updates.
What can cause my Arlo cameras to stop recording video?
There are several reasons why your Arlo cameras may stop recording video. One possible cause is a loss of internet connectivity or a weak Wi-Fi signal. Ensure that your router is working properly and that the camera is connected to a stable internet connection. You can also try restarting your router or moving the camera closer to the router to improve the signal strength.
Another possible cause is a low battery level or a power outage. If your camera is battery-powered, ensure that the batteries are fully charged or replace them if necessary. If your camera is plugged into a power outlet, ensure that the outlet is working properly and that the camera is receiving power.
How do I troubleshoot my Arlo camera’s recording issues?
To troubleshoot your Arlo camera’s recording issues, start by checking the camera’s status in the Arlo app. Ensure that the camera is online and that there are no error messages. If the camera is offline, try restarting it or checking the power cord.
Next, check the camera’s settings to ensure that recording is enabled and that the correct recording mode is selected. You can also try checking the camera’s storage capacity to ensure that it is not full. If the issue persists, try resetting the camera to its factory settings or contacting Arlo support for further assistance.
Can a firmware issue cause my Arlo cameras to stop recording?
Yes, a firmware issue can cause your Arlo cameras to stop recording. Firmware is the software that controls the camera’s functions, and outdated or corrupted firmware can cause recording issues. To resolve this issue, ensure that your camera’s firmware is up to date. You can check for firmware updates in the Arlo app or on the Arlo website.
If you have already updated the firmware and the issue persists, try resetting the camera to its factory settings. This will restore the camera’s default settings and may resolve the issue. If the issue still persists, contact Arlo support for further assistance.
Why are my Arlo cameras not recording at night?
Your Arlo cameras may not be recording at night due to a variety of reasons. One common cause is that the infrared or night vision feature is not enabled. To resolve this issue, ensure that the infrared or night vision feature is turned on in the Arlo app. You can do this by selecting the camera and navigating to the Video Settings.
Additionally, ensure that the camera’s night vision mode is set to the correct sensitivity level. If the sensitivity level is set too low, the camera may not detect motion at night. You can adjust the sensitivity level in the Arlo app. If the issue persists, try adjusting the camera’s position or angle to improve its view of the area.
Can a subscription issue cause my Arlo cameras to stop recording?
Yes, a subscription issue can cause your Arlo cameras to stop recording. Arlo offers various subscription plans that provide different levels of recording storage and features. If your subscription plan does not include recording storage or if your plan has expired, your cameras may not record video.
To resolve this issue, ensure that your subscription plan is active and includes recording storage. You can check your subscription plan in the Arlo app or on the Arlo website. If your plan has expired, renew it to restore recording functionality. If you are unsure about your subscription plan, contact Arlo support for further assistance.
How do I reset my Arlo camera to its factory settings?
To reset your Arlo camera to its factory settings, press and hold the reset button on the camera for 10-15 seconds. The reset button is usually located on the back or bottom of the camera. Release the button when the camera’s LED light starts flashing.
Once the camera has been reset, it will restart and restore its default settings. You will need to set up the camera again in the Arlo app, including reconnecting it to your Wi-Fi network and configuring its settings. If you are unsure about how to reset your camera or need further assistance, contact Arlo support for help.